Frequently asked questions

Every Lyra Kids piece is designed and manufactured in India.

We sell first-quality pieces only. Each garment is checked for fabric, stitching and finish before it is sealed and dispatched. We do not sell seconds.

Yes. We choose soft, breathable fabrics for delicate skin. As with any new clothing, we suggest washing a piece once before its first wear.

Most of our cottons can be machine-washed on a gentle cold cycle. Embellished and silk pieces should be dry cleaned. Please always check the care label.

Our pieces follow standard age sizing. If your child is between sizes, we recommend sizing up, as most styles have room to grow.

Some pieces are made in small quantities, so a size can sell out. Write to us on WhatsApp or email and we will help you find the nearest option.

Orders are dispatched within 1–2 business days. Delivery typically takes 6 to 10 working days, and can vary a little by location within India.

Delivery is free on all orders over ₹2,500. For orders below ₹2,500, Standard Shipping is ₹80 and Express Delivery is ₹150.

We deliver with Delhivery, Blue Dart, DTDC and India Post, chosen for their reliability across India.

We mainly deliver within India. If you would like to order from outside India, write to us on WhatsApp or email and we will let you know what is possible.

Once your order is shipped, open Track your order from your account. It shows the courier and a tracking number you can copy.

Orders can be cancelled before they are dispatched. Please contact us as early as you can.

Please contact us within 48 hours of delivery with clear photos of the product and its packaging. An unboxing video is preferred. If we verify the issue, we will refund the full amount to your original payment method within 7 working days.

We accept Visa, Mastercard and UPI. All payments are in INR.

Yes. Payments are processed securely by Razorpay. We do not store your card details.